FAQ

Please send requests to customer service by phone or by emailing.
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creativeDIYproject currently accepts PayPal, Visa, MasterCard, American Express for online shopping. We also accept OEM/ODM orders, to enhance your branding in which we accept TT / LC based on EXW, FOB, CIF , DAP delivery terms. [For more information, please visit our: http://creativediyproject.ecrater.com/about.php].
Our customer service representatives are happy to assist you by phone at 1-425-920-2615 or by email. Business hours: Mon-Thurs: 8 AM to 11 PM (EST) Fri: 8 AM to 7 PM Sat: 8 AM to 5:30 PM
Absolutely. Our server is housed in a secure location and is monitored by Paypal company. We do not sell or provide customer information to anyone. we are keenly aware of the trust you place in us and our responsibility to protect your privacy.
We offer free shipping on any order over $50 to anywhere in the continental United States, Canada. For items under, $50, there is a $4.49 shipping charge. All deals are on the basis of CIF term, Buyers is accountable for your local Customs procedures. Ocean freight or other container transportation has certain restrictions.(feel free to contact with us for details.)
Items purchased and shipped to Kentucky and orders from our showroom are subject to sales tax. All other orders are free of tax.
Please call customer service as soon as possible. We are usually able to cancel your order or make changes within an hour of your ordering. If an item has already shipped, keep in mind that you may return it within 30 days.
We accept returns on items in saleable condition made within 30 days of purchase. For guidelines on how to return an item and exceptions, please see our(http://timitrade.ecrater.com/terms.php).
Our products are covered for a period of 2 years from the date of purchase. Some items, such as those with living finishes, are not covered by our warranty. For more information, also see the individual product description.